Chick-fil-A Murphy & Wylie
Chick-Fil-A Murphy
117 E FM 544
Murphy, TX 75094
972-509-2700
CREATING A CARING CULTURE
Chick-Fil-A Wylie
400 SH-78 S
Wylie, TX 75098
972-442-8035
Consistently offering a Clean & Safe Environment, Great Food, Fast & Accurate Service and Genuine Hospitality
Skill Set: Bagging
Minimum 2 Shifts before testing out
First Shift
Paired entire shift with designated TRAINER, first 30 mins of shift are used to watch pathway, longer if needed.
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Second Shift
45-60 with designated TRAINER, then alone for the rest of the shift, if ready.
TRAINER is still to remain with Team Member for observation/Coaching.
It is your job to ensure all items are included and accurately made for the guest. Never leave a bag on the counter or abandon an order once started.
_____ Keeping hot and cold products separate
_____ Calling kitchen Team Members by name
_____ Asking the kitchen for food
_____ Bagging Salads
_____ Bagging The Grilled Sandwich or Grilled Club
_____ Bagging a Gluten Free Grilled Sandwich
_____ Bagging Grilled Nuggets
_____ Bagging Fruit Cups
_____ Bagging a Granola/Cookie Parfait
_____ Bagging a Wrap
_____ Bagging a Superfood Side
_____ Bagging a doordash order
_____ Bagging a mobile order
_____ Communicating wait times and wait reasons to Guests
Essential Skills & Knowledge
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Have a general knowledge of how to make each item to ensure they have been made correctly for the guest.
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Accurately and quickly bag each item for the guest.
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Deliver food with a smile and the Core 4 in mind.
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Always move cars and help the next guest.
Bagging 101:
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Bump the order
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Fulfill the order accurately
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Stuff the bag
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Double check you have all required items and drinks
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Deliver the bag to the guest
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Move cars as needed. When you pass a car you move them up to help the guest with food get out.
Trainer Reflection
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Layout of chutes
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Special labels
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Lowboy
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Bag sizes
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Stuffing items
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Screens (What to bump what not to bump)
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Bumping (Based on Time)
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Process of bagging (Hot/cold, salads)
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DD/UE stickers
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Ticket layout (Option off)
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Kids meals, drinks/desserts only
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Special salads, where to get them from (Blinking on screen)
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Bag 10 talking through thought process before letting them bag
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Stuffing/drink pairing
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Locating and confirming cars, read back orders
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Pull cars forward (Pulling forward & communication to team)
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Stocking
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Dine-in delivery
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Curbside orders
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Back of house communication