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Skill Set: Bagging

Minimum 2 Shifts before testing out

 

First Shift

Paired entire shift with designated TRAINER, first 30 mins of shift are used to watch pathway, longer if needed. 

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Second Shift

45-60 with designated TRAINER, then alone for the rest of the shift, if ready.

TRAINER is still to remain with Team Member for observation/Coaching.

 

It is your job to ensure all items are included and accurately made for the guest.  Never leave a bag on the counter or abandon an order once started.


 

_____ Keeping hot and cold products separate

 

_____ Calling kitchen Team Members by name

 

_____ Asking the kitchen for food

 

_____ Bagging Salads

 

_____ Bagging The Grilled Sandwich or Grilled Club

 

_____ Bagging a Gluten Free Grilled Sandwich

 

_____ Bagging Grilled Nuggets

 

_____ Bagging Fruit Cups

 

_____ Bagging a Granola/Cookie Parfait

 

_____ Bagging a Wrap

 

_____ Bagging a Superfood Side

 

_____ Bagging a doordash order

 

_____ Bagging a mobile order

 

_____ Communicating wait times and wait reasons to Guests



 

Essential Skills & Knowledge

  1. Have a general knowledge of how to make each item to ensure they have been made correctly for the guest.

  2. Accurately and quickly bag each item for the guest. 

  3. Deliver food with a smile and the Core 4 in mind.  

  4. Always move cars and help the next guest. 


 

Bagging 101:

  • Bump the order

  • Fulfill the order accurately

  • Stuff the bag

  • Double check you have all required items and drinks

  • Deliver the bag to the guest

  • Move cars as needed.  When you pass a car you move them up to help the guest with food get out.

 

Trainer Reflection

  • Layout of chutes

  • Special labels

  • Lowboy

  • Bag sizes

  • Stuffing items

  • Screens (What to bump what not to bump)

  • Bumping (Based on Time)

  • Process of bagging (Hot/cold, salads)

  • DD/UE stickers

  • Ticket layout (Option off)

  • Kids meals, drinks/desserts only

  • Special salads, where to get them from (Blinking on screen)

  • Bag 10 talking through thought process before letting them bag

  • Stuffing/drink pairing

  • Locating and confirming cars, read back orders

  • Pull cars forward (Pulling forward & communication to team)

  • Stocking

  • Dine-in delivery

  • Curbside orders

  • Back of house communication

Chick-Fil-A Murphy

117 E FM 544

Murphy, TX 75094

972-509-2700

Chick-Fil-A Wylie

400 SH-78 S

Wylie, TX 75098

972-442-8035

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